This document outlines the process that should be followed by candidates, tutors, assessors, partners or employers who are involved with training and/or qualifications offered by Tempus Training Ltd.

All appeals and complaints should be made in writing to Tempus Training Ltd, 6^th Floor, Victoria House, 125 Queen’s Road, Brighton, BN1 3WB or via email to s.parker@tempustraining.co.uk.

Please ensure you provide as much detail as possible to ensure that we can deal with your complaint appropriately

Tempus Training Ltd will also give the opportunity for appeals or complaints to be made in person if required.

The appeals process is not a method of circumventing or setting aside the professional judgement of assessors on the performance of candidates; it is a way of ensuring that as far as possible all relevant circumstances affecting a student’s performance are brought to light and taken into account BEFORE a final decision is taken. Consequently, if an appeal is successful, the decision reached will normally be in accordance with the regulations set out by the awarding organisation (Addresses below)

 

Candidates

Candidates could complain to the centre about the following areas:

• Information, Advice and Guidance provided by Tempus
• Access to assessment
• Process of assessment
• Access to internal verification
• The handling of an appeal
• Administrative issues, e.g. failure to register/apply for certification.

 

Assessors/tutors

Assessors/tutors could complain to the centre about the following areas:

• Access to support and guidance
• Access to internal verification
• Administrative issues
• Insufficient time to undertake the function.

 

Employers / Partners

Employers could complain to the centre about the following areas:

• Information, Advice and Guidance provided by Tempus
• Access to assessment
• Administrative issues
• Assessment issues

 

Where an appeal/complaint is to be made, this should be lodged with the centre co-ordinator.

The centre co-ordinator will:

• Attempt to find a solution with the candidate, assessor/tutor and internal verifier, for example through another assessment or re-consideration of the evidence/work

 

Where this does not resolve the situation, the centre co-ordinator will:

• Set a date for the appeal/complaint to be considered by an appeals panel
• Notify the EV that an appeal/complaint has been lodged and give details of how it will be heard, including the composition of the appeals panel

 

The appeals panel will meet to consider the appeal within 20 working days of the centre co-ordinator receiving the appeal.

• The appeals panel will be constituted so as to be objective and independent
• The panel will ensure that it has full accounts from all parties involved in the assessment
• No one involved in the original assessment will be on the panel